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Frequently Asked Questions

Account Issues

Q. What do I do if I can’t remember my password?
A. You can use this online form to reset your password. If you cannot remember your username or the email you used to sign up, please email customer support.

Q. How do I cancel my account?
A. You can cancel at any time by going to SegPayCS.com or call 866-450-4000 in the US & Canada or outside US 954-414-1610

Q. I have my password but I still can’t seem to login?
A. Remember that passwords are cAse SenSiTivE. Make sure you are entering the correct password.

Q. Can my billing company (SegPayCS ) change or reset my password?
A. Yes, please visit SegPayCS.com and search for your transaction. If that does not work for you, please email customer support.

Technical Issues

Q. What should I do if I’m having trouble with the site?
A. Our sites are best viewed on the latest versions of Firefox and Chrome. Please make sure your browser is up-to-date.